Webinars/videos
Placeholder to embed videos, eg 'Am I a customer in a single property network?'
Factsheets
The ERA produces guidelines and factsheets to assist customers understand the new regulatory framework and customer protections. These documents are available below.
- [Placeholder] Am I an AES customer?
- [Placeholder] What is a single property network?
- [Placeholder] What is an on-site power supply?
- [Placeholder] Your rights and obligations under the AES
- [Placeholder] Accessing energy concessions
- [Placeholder] Do I have extra protection if I have life support equipment?
- [Placeholder] Alternate electricity supply for eligible single property network customers
- [Placeholder] Energy Ombudsman Fact sheet