The ERA does not resolve individual complaints or disputes between energy customers and their retailer or distributor.
We also don't provide legal advice on your rights and obligations under the law.
See Who can help if I am having a dispute with my provider? for more information on who can help if you are having a dispute with your provider.
For general consumer complaints, contact Customer Protection, Department of Local Government, Industry Regulation and Safety.
For electrical safety concerns, contact Building and Energy, Department of Local Government, Industry Regulation and Safety.