Submit a suspected non-compliance
If you have attempted to address your concern with the AES provider and the Energy Ombudsman and still have questions, you may contact us.
- You can raise a concern about an AES provider by completing our online form.
- If you need help completing the form, or you are unsure if your concern relates to an area in our jurisdiction, you can contact us. If we are unable to help directly, we may be able to refer you to another agency that has responsibility for dealing with the issue.
- Confidential or personal information included in any online form or submission should be clearly marked so the ERA can ensure it is appropriately protected.