Webinars/videos
Placeholder to embed videos, eg 'Am I a customer in a single property network?'
Guides
The ERA produces guidelines, factsheets and reporting manuals to assist registration holders understand, and comply with, the conditions of their registration. These documents are available below. (all pdf except the ones highlighted)
- [Placeholder] Do I have to register?
- [Placeholder] Transitional period information
- [Placeholder] Registration Guideline
- [Placeholder] Annual performance and non-compliance information statement guide
- [Placeholder] Compliance Handbook
- [Placeholder] Annual compliance priorities
- [Placeholder] Guideline for reviewable decisions
- [Placeholder] SPN list of performance and non-compliance reporting obligations (excel)
- [Placeholder] OPSA list of performance and non-compliance reporting obligations (excel)
- [Placeholder] Understanding your obligations when a customer tells you they are in financial hardship
- [Placeholder] Understanding your obligations when a customer tells you they are in a family violence situation
- [Placeholder] Understanding your obligations when a customer is reliant on life support equipment