When you raise a concern about an AES registration holder with us, we will notify you that we have received your concern.
In general, the ERA will not speak publicly about the circumstances of an investigation, apart from referring to information already published on the ERA website or in the AES registration portal. This includes whether a concern about an AES provider has been raised with the ERA, or whether the ERA is investigating a concern or allegations made about a provider.
This also means that once a concern is raised, the ERA cannot keep the person who raised the concern informed about any investigation we may be undertaking.